Terms of Use

GoHolix provides software to manage property content, create private collections, receive enquiries, record booking workflows and request reviews. GoHolix is not the owner, hotelier, travel agency or payment provider for a listed stay unless a page expressly says otherwise. The identified property operator or host is responsible for the accommodation offer and contract with the guest.

Browsing a listing, generating a quote, submitting an enquiry, or opening a WhatsApp draft does not by itself confirm a reservation. Availability, identity, final price, taxes, inclusions, cancellation rules and payment instructions must be confirmed with the host or property operator. GoHolix currently does not collect online card payments.

You must be at least 18 and legally able to enter a contract. Account details must be accurate and kept current. Keep credentials secure, do not share an account, and notify us promptly of suspected unauthorised use. We may require verification, approve or reject an account, or restrict a feature to protect users and the platform.

An account holder using GoHolix agrees to:

• have authority to advertise every property and use all names, descriptions, prices, images, videos and other content supplied;
• keep availability, prices, taxes, inclusions, policies, contact details and material restrictions accurate and not misleading;
• comply with consumer, advertising, tax, tourism, licensing, accessibility, anti-discrimination, privacy, direct-marketing and messaging laws that apply to the advisor’s business;
• contact recipients and upload personal data only with a lawful basis and provide any notice required for the advisor’s own processing;
• not claim that GoHolix verified a property, guarantees a booking, holds money or endorses the advisor unless we expressly confirm that in writing;
• handle guest questions, confirmations, cancellations, refunds, complaints and emergencies promptly; and
• revoke obsolete private links and avoid placing sensitive or unnecessary personal data in listings or messages.

Advisors are responsible for their staff and anyone using their account. Super-admin review is platform moderation, not legal, safety or quality certification.

Property information is supplied by the relevant advisor or operator. Check important facts before travel or payment. Keep private-link URLs confidential and do not scrape, reproduce or commercially redistribute a private collection. If you received a link unexpectedly or do not want further contact, tell the sender and, for platform concerns, contact us.

Any accommodation contract, offline payment or WhatsApp arrangement is between you and the identified advisor or property operator. Their stated property and cancellation rules also apply, but nothing in these terms removes non-waivable consumer rights.

Reviews must reflect a genuine experience and must not be unlawful, deceptive, abusive, discriminatory, defamatory, threatening, privacy-invasive or promotional. Only upload images and text you own or are authorised to use; do not identify other guests without permission.

You retain ownership of your content. You give GoHolix and the relevant advisor a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, resize, moderate and display it for operating and promoting the relevant property, advisor and GoHolix services. This licence lasts while the content is used for those purposes. You may request removal, though limited copies may remain where reasonably needed for legal records, disputes or backups.

GoHolix and its licensors own the platform software, design, branding and platform-created material. We grant you a limited, revocable, non-transferable right to use the service for its intended purpose. Do not bypass access controls, probe security, introduce malicious code, overload the service, reverse engineer where prohibited, automate scraping, misuse another person’s account or private link, or use the platform for fraud or unlawful harm.

Google Drive and WhatsApp are optional third-party services governed by their own terms. When an advisor connects Drive, GoHolix creates or uses a dedicated folder and uploaded videos may receive link-view permission so they can appear on shared pages. Opening a WhatsApp button leaves GoHolix and does not send a message until the user chooses to send it. We are not responsible for an independent third-party service or its availability.

We may review, hide, reject, unpublish or remove content, revoke links, limit a feature, or suspend or terminate access where we reasonably believe these terms or law were breached, users or the platform are at risk, an account cannot be verified, or service integrity requires it. Where appropriate, we will give notice and an opportunity to address the issue. You may stop using the service and request account closure at any time.

We may maintain, change or discontinue features and do not promise uninterrupted or error-free operation. We will use reasonable care in operating the platform and, where practical, give advisors notice of a material discontinuation. Advisors should retain copies of business records they are legally required to keep.

To the extent permitted by law, GoHolix is not responsible for the acts, omissions, safety, legality, accuracy, quality or performance of an independent advisor, property operator, guest or third-party service, or for an off-platform payment or agreement. We do not exclude liability that cannot lawfully be excluded, including liability for our fraud, wilful misconduct, or other liability protected by applicable consumer law.

An advisor is responsible for losses and third-party claims caused by the advisor’s unlawful content, lack of authority, misleading offer, misuse of personal data, or breach of these terms, except to the extent caused by GoHolix. Any limitation will be applied only as far as applicable law permits and will not restrict a consumer’s mandatory remedies.

Contact the relevant advisor first about a stay, price, booking, cancellation or refund, and contact GoHolix about platform operation, privacy or account moderation. We aim to acknowledge consumer complaints within 48 hours and resolve them within one month where the Consumer Protection (E-Commerce) Rules, 2020 apply.

These terms are governed by the laws of India. Courts and consumer commissions with lawful jurisdiction may hear disputes. Nothing here prevents a consumer from using a forum or remedy available under mandatory consumer law.

If a provision is unenforceable, the rest remains effective. A delay in enforcing a term is not a waiver. You may not transfer an account or these terms without our written consent; we may transfer them as part of a genuine business reorganisation or sale with appropriate notice and legal safeguards.

We may update these terms for legal, security or product reasons. We will post the effective date and give reasonable notice of material changes to account holders. Continued use after the notified effective date means acceptance where permitted; we will ask for fresh consent where law requires it.